Terms of Service
Welcome to Serotonin Valley! We are thrilled to have you as a part of our community. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully.
1. Product Purchases & No-Refund Policy
At Serotonin Valley, we pride ourselves on providing high-quality products and a seamless shopping experience. However, due to the nature of our products and services, all sales are final. We do not offer refunds, exchanges, or cancellations once an order is placed.
We encourage you to carefully review your order before completing your purchase. If you have any questions or concerns about a product, feel free to reach out to us before making your purchase. We’re here to help and want to ensure you’re fully satisfied with your choice.
2. Order Modifications
Once your order is placed, it is processed promptly, and changes cannot be made. Please double-check your order details (including shipping address) before submitting. If you need assistance, contact us immediately, and we will do our best to assist, but we cannot guarantee changes can be made after submission.
3. Shipping & Delivery
We strive to get your order to you as quickly as possible. All orders are processed and shipped within our stated time frame. However, please note that once your order has been dispatched, we are not responsible for delays caused by shipping carriers.
4. Customer Support
We are here for you! If you have any questions, need clarification, or require assistance with your order, don’t hesitate to reach out to us at [your contact email]. Our support team is happy to help you with any queries you may have. Please be sure to include as much information as possible to help us better serve you.
5. Changes to Terms
Serotonin Valley reserves the right to modify these terms at any time. Any changes will be posted on this page, and by continuing to use our services, you agree to those updates. Please review this page periodically for any updates or changes.
6. Limitation of Liability
While we strive to provide accurate and up-to-date information, Serotonin Valley is not responsible for any errors or omissions on our website. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
7. Privacy Policy
At Serotonin Valley, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your data. By using our website, you agree to the practices described in this policy.
a) Information We Collect
We collect several types of information in order to provide and improve our services to you:
Personal Information: When you make a purchase or register on our site, we collect personal information such as your name, email address, shipping address, and payment details.
Non-Personal Information: We also collect non-identifiable information such as browser type, IP address, pages visited, and how you interact with our website. This helps us analyze trends and improve user experience.
b) How We Use Your Information
We use the information we collect for various purposes, including:
To Process Transactions: Your personal details and payment information are used solely to complete your orders and provide customer service.
To Improve Our Website and Services: We may use the non-personal data to improve the functionality and design of our website.
To Communicate with You: We may send you order updates, promotional emails, or important information related to your account or purchases. You can opt-out of marketing communications at any time.
c) Cookies
Our website uses cookies to enhance your user experience. Cookies are small text files stored on your device that help us track your preferences and improve the website’s functionality. You can choose to disable cookies through your browser settings, but this may affect certain features of the site.
d) Data Security
We take the protection of your personal data seriously and employ a variety of security measures to safeguard your information. All sensitive information (such as payment details) is transmitted via secure SSL encryption. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee complete security.
e) Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our website and processing payments (e.g., payment processors, shipping partners). These third parties are obligated to use your information only for the specific services they provide to us and are not permitted to use it for any other purpose.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
f) Your Rights and Choices
You have the right to:
Access and Correct Your Information: You can review, update, or correct your personal information at any time by logging into your account or contacting us directly.
Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can unsubscribe at any time using the link provided in the email.
Request Deletion of Your Data: In some cases, you may request the deletion of your personal information. Please contact us for more details.
g) Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
h) Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the bottom of this page will be revised accordingly. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
i) Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is being handled, please contact us at:
Serotonin Valley
Email: Wildeamaryllis@serotoninvalley.com